Claims Process

Your customers play a role in the NH PFML insurance claim process for their workers.

All employers must participate in the claims process for their covered workers. Covered workers submit New Hampshire Paid Family and Medical Leave (NH PFML) insurance claims directly to MetLife; however, employers are obligated to address worker questions and direct workers to MetLife. 

Employers must also provide wage and leave information, work schedules and other benefits information to MetLife to support NH PFML insurance claims processing.
 

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